Returns & Exchanges
Our Policy
We want you to be completely happy with your purchase from www.dapperwestco.com. If you are not satisfied with your order, you may return eligible items for a refund or exchange within the specified return period. Please note that returns are only accepted for items purchased directly from our official website.
Before initiating a return, please review the following conditions. All items must be:
- Returned in their original, unused, and unwashed condition.
- Have all original tags and labels attached.
- Be repackaged in their original packaging, if applicable.
The following items are final sale and cannot be returned or exchanged:
- Gift Cards
- Items marked as “Final Sale”
Shipping and delivery fees are non-refundable. Refunds will be issued to the original form of payment used for the purchase.
How to Start a Return or Exchange
The easiest way to initiate a return or request a size exchange is through our online portal.
- Visit our Returns Center at www.dapperwestco.com and follow the instructions.
- You will be able to generate a pre-paid return shipping label and a return receipt for your records.
- Securely pack your return, include any necessary documentation, and ship it back to us.
You may also choose to return your item using a carrier of your choice at your own cost. Please remember to include your order information and reason for return inside the package.
After Your Return is Sent
Once we receive your return package at our warehouse, our team will inspect the items. You will receive an email notification confirming the processing of your return.
Please allow standard business days for your refund to be processed after we issue it. The time it takes for the credit to appear in your account depends on your financial institution.
Exchanges
We are pleased to offer exchanges for a different size on eligible apparel and footwear items within the return window, subject to availability.
- To request an exchange, please use our online Exchange Portal. You will be able to see available alternate sizes for your item.
- We currently only offer exchanges for the same style in a different size. If you wish for a different item, we recommend starting a return and placing a new order.
- Please note that exchanges are not available for all product categories (e.g., hats). For assistance with a damaged item in a non-exchangeable category, please contact our Client Services team.
Your replacement item for an approved exchange will be shipped after our carrier confirms pickup of your return package.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. To help us resolve your issue quickly, you may be asked to provide clear photographs of the damage or defect via our exchange portal or by contacting client services directly. We will guide you through the replacement process.
Frequently Asked Questions
Q: How will I know when my return has been received?
A: You will receive an email confirmation as soon as your return is processed at our warehouse.
Q: How long does the full return process take?
A: Please allow several weeks from the day you ship your return for the entire process, including transit, inspection, and credit processing. You will receive an email confirmation upon completion.
Q: Can I return an item I bought on your website to a retail store?
A: No. Purchases made at www.dapperwestco.com cannot be returned or exchanged at any other retail partners or online stores.